Payment Options Information

We accept cash, checks, money orders and VISA or MasterCard credit cards.  A $25.00 NSF fee will be assessed on all checks returned from your bank for non-sufficient funds.  This will be in addition to the amount of the check, any late fees accrued as a result, and any service charge for re-connection (if applicable).  NSF checks will cause your account to become a “cash” only account.

If you wish to pay on-line, you can establish an account by following the link below. You will need your “due date,” as well as your account number with the “-“included (i.e., “12345-67890”) to set up your account.  The PIN is actually a password that you create. Auto pay is also available with credit or debit cards.  

Paying your bill with Auto Pay or Online 

Auto pay is available through your checking account, Visa or MasterCard at our website;  Please allow 2 billing cycles for auto pay to take effect. If at any time you need to update your credit card or checking account information please contact our office, you will also need to allow 2 billing cycle for this update to take effect.  

If you have enrolled in auto pay and your payment is rejected for any reason your auto pay will be deactivated and you will have to re-enroll. Should your payment be rejected you will receive an email from Click2Gov on the due date notifying you that the payment has been rejected.  You can either go online and make a manual payment or you can call our office and make a payment over the phone with a Visa or MasterCard. 850-682-6131

If your payment is rejected because of insufficient funds you will be accessed a $25.00 service fee.

DO NOT PAY YOUR BILL ON LINE if your services have been disconnected for non-payment. A service charge is required to have your services restored which cannot be paid on line.   Our system will not notify us that you have made a payment.

A bill shall not be considered paid until remittance for same has been received at the office of the Utility Billing Department, and the department shall not be responsible for delays or losses in transportation in the mails or otherwise. Bills are due upon receipt, late fees will apply after the due date. FAILURE TO RECEIVE YOUR BILL DOES NOT EXCUSE PAYMENT.

A 10% penalty is added to all balances not paid in full before close of business on the "Late after 5:00 pm" date on your bill. Payments can be made after hours at the silver utility drop-box located in the City Hall Parking lot at 198 North Wilson Street.  However, payments placed in this box after 3:00 pm will not be processed until the next business day.    Late fees will apply on Payments in drop box after 3:00 pm on the Due Date.  Office hours are 8:00 AM to 5:00 PM, Monday through Friday.

City of Crestview
198 Wilson Street N
P.O. Box 1209
Crestview, FL 32536

Billing Cycle “A” (bills due on the 1st Tuesday of each month) – Routes #13, 14, 15, 16, 17, 19, 20, 21, 22, 23, 24, 25, 26 and 27.

Billing Cycle “B” (bills due on the 3rd Tuesday of each month) – Routes #1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 18, and 99.

Delinquent Accounts

Cut-off day for each Cycle will be the Wednesday following your bill due date (if your utility bill remains unpaid as of the 1st or 3rd Tuesday of the following month, depending on your Billing Cycle).  Any account with a past due balance is subject to disconnection without additional notice. 

If the past due balance is not received in the city utility office prior to 5:00 PM on the bill due date or 4:30 PM if paying on line (1st or 3rd Tuesday of each month, depending on your billing cycle), services will be disconnected and a $25.00 service charge will be assessed.   A 10% late fee will also be assessed on payments received after the bill due date (1st or 3rd Tuesday of each month, depending on your billing cycle).  If your account is “cut-off” for non-payment, service will not be re-established until the full balance on your account is paid, plus any accrued late fees, plus the $25.00 service charge.    At this point, payment of the $25.00 service charge cannot be made on line.   

     Any accounts which are shut off for nonpayment twice in a 12-month time frame shall be required to pay an additional deposit in an amount equal to the initial deposit. This supplemental deposit shall be in addition to any previous deposit, late fees or service fees. Failure to pay deposits emanating from this section shall have their services discontinued until paid.

It shall be unlawful for any person to make or cause to be made any unauthorized connection to the city water or utility system, to restore service without first complying with the provisions set forth in the city ordinance, or to mutilate, tamper with, or alter, in any intentional manner, any part of the city water or sewer system.  Such violation of this Code or Ordinance may be punishable by a fine not to exceed $500.00, or by imprisonment for a term not exceeding 60 days, or by both.  Each day any violation of any provision of this Code or of any ordinance shall continue shall constitute a separate offense. Any City property broken or damaged by a customer must be reimbursed to the City before service is restored.

Termination of Services

A customer may terminate the contract for service at any time by giving notice and a forwarding address to the City. Upon termination of your services with the City the deposit will be applied to the customer's final bill; but in case notice is not given to the City, then the customer shall continue to be liable for service thereafter and for the minimum monthly rate or charge in case no water is consumed, even though the premises are vacated or occupied by other parties who fail to make application for service and sign a contract.