Utility Billing

Water / Sewer / Garbage Service


To start your water / sewer / and garbage service, you can fill out
the online form, print the .pdf form and bring it to our office.

Solid Waste & Garbage Department


The Solid Waste and Garbage Division services are contracted out and are currently provided by Waste Pro, Inc. View the pick-up days schedule (PDF).

Utility Deposits

A person desiring to make an initial connection to the city water or sewer system or garbage shall file an appropriate application to the city clerk’s office and shall, at the same time, pay the fees and make the deposit when applicable and as prescribed in this section.

     A utility deposit in the amount of $60.00 for residential customers within the city; $250.00 for commercial customers within the city; $90.00 for out-of-city residential customers; and $300.00 for out-of-city commercial customers shall be made to ensure payment of utility bills as they become due, which deposit shall be refundable to the depositor, his heirs or assigns, upon voluntary termination of utility services and payment of all outstanding utility charges due the city. The required deposit shall be deemed to cover water, sewer, recycling and garbage service rendered to each customer, but must be made at the time the initial application is filed and whether or not all utility services are utilized.

 

The deposit will be applied to a customer's final bill when they terminate service with the City of Crestview

Payments:

We accept cash, checks, money orders and VISA or MasterCard credit cards.  A $25.00 NSF fee will be assessed on all checks returned from your bank for non-sufficient funds.  This will be in addition to the amount of the check, any late fees accrued as a result, and any service charge for reconnection (if applicable).  NSF checks will cause your account to become a “cash” only account.

If you wish to pay on-line, you can establish an account by going to HERE. You will need your “due date,” as well as your account number with the “-“included (i.e., “12345-67890”) to set up your account.  The PIN is actually a password that you create. Auto pay is also available with credit or debit cards.  

Paying your bill with Auto Pay or Online

 

Auto pay is available through your checking account, Visa or Mastercard at our website;  Please allow 2 billing cycles for auto pay to take effect. If at any time you need to update your credit card or checking account information please contact our office, you will also need to allow 2 billing cycle for this update to take effect.  

If you have enrolled in auto pay and your payment is rejected for any reason your auto pay will be deactivated and you will have to re-enroll. Should your payment be rejected you will receive an email from Click2Gov on the due date notifying you that the payment has been rejected.  You can either go online and make a manual payment or you can call our office and make a payment over the phone with a Visa or MasterCard. 850-682-6131 

If your payment is rejected because of insufficient funds you will be accessed a $25.00 service fee.

DO NOT PAY YOUR BILL ON LINE if your services have been disconnected for non-payment. A service charge is required to have your services restored which cannot be paid on line.   Our system will not notify us that you have made a payment.


A bill shall not be considered paid until remittance for same has been received at the office of the Utility Billing Department, and the department shall not be responsible for delays or losses in transportation in the mails or otherwise. Bills are due upon receipt, late fees will apply after the due date. FAILURE TO RECEIVE YOUR BILL DOES NOT EXCUSE PAYMENT.

 

A 10% penalty is added to all balances not paid in full before close of business on the "Late after 5:00 pm" date on your bill. Payments can be made after hours at the silver utility drop-box located in the City Hall Parking lot at 198 North Wilson Street.  However, payments placed in this box after 3:00 pm will not be processed until the next business day.    Late fees will apply on Payments in drop box after 3:00 pm on the Due Date.  Office hours are 8:00 AM to 5:00 PM, Monday through Friday.

 

City of Crestview

P.O. Box 1209

                                                                    Crestview, FL 32536

Special Notes

      Utility bills shall be computed, prepared and mailed or delivered so as to reach local customers approximately 10 days prior to your bill due date. 

If you are not at home when our technicians come to turn on your water, please ensure all faucets and water connections are turned to the off position.  If the technician turns on your meter and it “spins” (which means water is running somewhere in the residence system), they will unlock the meter but leave it in the “off” position; (City of Crestview is not responsible for any flooding).  To turn it on, open the meter box and turn the handle/valve 90 degrees. 

The City of Crestview utility department operates on a 2-cycle billing system. Effectively, this means that half of our customer’s water/sewer/garbage bills become due on the first Tuesday of every month and the other half are due on the third Tuesday of every month.  If you look at your bill you will note which Route Number your home (service address) is located in.  The billing schedule below which indicates which cycle you will be in (and therefore what your bill due date will be);

Billing Cycle “A” (bills due on the 1st Tuesday of each month) – Routes #13, 14, 15, 16, 17, 19, 20, 21, 22, 23, 24, 25, 26 and 27.

Billing Cycle “B” (bills due on the 3rd Tuesday of each month) – Routes #1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 18, and 99.

Delinquent Accounts

 

Cut-off day for each Cycle will be the Wednesday following your bill due date (if your utility bill remains unpaid as of the 1st or 3rd Tuesday of the following month, depending on your Billing Cycle).  Any account with a past due balance is subject to disconnection without additional notice. 

If the past due balance is not received in the city utility office prior to 5:00 PM on the bill due date or 4:30 PM if paying on line (1st or 3rd Tuesday of each month, depending on your billing cycle), services will be disconnected and a $25.00 service charge will be assessed.   A 10% late fee will also be assessed on payments received after the bill due date (1st or 3rd Tuesday of each month, depending on your billing cycle).  If your account is “cut-off” for non-payment, service will not be re-established until the full balance on your account is paid, plus any accrued late fees, plus the $25.00 service charge.    At this point, payment of the $25.00 service charge cannot be made on line.   

     Any accounts which are shut off for nonpayment twice in a 12-month time frame shall be required to pay an additional deposit in an amount equal to the initial deposit. This supplemental deposit shall be in addition to any previous deposit, late fees or service fees. Failure to pay deposits emanating from this section shall have their services discontinued until paid.

 

It shall be unlawful for any person to make or cause to be made any unauthorized connection to the city water or utility system, to restore service without first complying with the provisions set forth in the city ordinance, or to mutilate, tamper with, or alter, in any intentional manner, any part of the city water or sewer system.  Such violation of this Code or Ordinance may be punishable by a fine not to exceed $500.00, or by imprisonment for a term not exceeding 60 days, or by both.  Each day any violation of any provision of this Code or of any ordinance shall continue shall constitute a separate offense. Any City property broken or damaged by a customer must be reimbursed to the City before service is restored.

 

Termination of Services

 

A customer may terminate the contract for service at any time by giving notice and a forwarding address to the City. Upon termination of your services with the City the deposit will be applied to the customer's final bill; but in case notice is not given to the City, then the customer shall continue to be liable for service thereafter and for the minimum monthly rate or charge in case no water is consumed, even though the premises are vacated or occupied by other parties who fail to make application for service and sign a contract.

Water Rates:

Inside City Limits / Residential

Base: $9.15 0 gallons 2,000 gallons
$1.90 per 1,000 gal 2,001 5,000 gallons
$1.95 per 1,000 gal 5,001 10,000 gallons
$2.15 per 1,000 gal 10,001 20,000 gallons
$2.45 per 1,000 gal 20,001 OVER

Inside City Limits / Commercial

Base: $11.20 0 gallons 1,000 gallons
$1.90 per 1,000 gal 1,001 5,000 gallons
$1.95 per 1,000 gal 5,001 10,000 gallons
$2.15 per 1,000 gal 10,001 20,000 gallons
$2.45 per 1,000 gal 20,001 OVER

Outside City Limits / Residential

Base: $13.73 0 gallons 2,000 gallons
$2.85 per 1,000 gal 2,001 5,000 gallons
$2.93 per 1,000 gal 5,001 10,000 gallons
$3.23 per 1,000 gal 10,001 20,000
$3.68 per 1,000 gal 20,001 OVER

Outside City Limits / Commercial

Base: $16.80 0 gallons 1,000 gallons
$2.85 per 1,000 gal 1,001 5,000 gallons
$2.93 per 1,000 gal 5,001 10,000 gallons
$3.23 per 1,000 gal 10,001 20,000 gallons
$3.68 per 1,000 gal 20,001 OVER

Sewer Rates:

Inside City Limits / Residential

Base: $16.80 0 gallons 2,000 gallons
$5.10 per 1,000 gal 2,001 OVER

Inside City Limits / Commercial

Base: $18.35 0 gallons 1,000 gallons
$5.10 per 1,000 gal 1,001 OVER

Outside City Limits / Residential

Base: $25.20 0 gallons 2,000 gallons
$7.65 per 1,000 gal 2,001 OVER

Outside City Limits / Commercial

Base: $27.53 0 gallons 1,000 gallons
$7.65 per 1,000 gal 1,001 OVER